The Gallery Home Guarantee
True luxury is defined not only by exceptional products, but by exceptional service.
Every bespoke piece is carefully inspected throughout production and again before delivery. This guarantee reflects our commitment to quality, to craftsmanship, and to the trust our clients place in us.
Our commitment to quality
We take pride in the materials we source, the craftsmanship we deliver and the service we provide. Each piece is checked at every stage of production, and once more before it leaves for your home.
If something is not as it should be, we want to know, and we will put it right.
What is covered
One year from the date of delivery.
Your warranty covers manufacturing defects in workmanship and materials. That means faults that come from how a piece was made, not from how it has been used, moved or cared for. Subject to our assessment, this can include:
Frames and structure
Structural failure of a frame, joint, leg or base caused by a manufacturing fault.
Joinery and cabinetry
Doors, drawers, hinges or runners that fail because of faulty assembly.
Upholstery and stitching
Seams or stitching that fail because of faulty workmanship.
Finishes
Lacquer, veneer or paint that peels or lifts because of faulty application.
Marble and stone work
Failed joins or bonding from fabrication. Natural veining, pitting and variation are not faults.
Fittings and hardware
Fittings made by us that fail because of a manufacturing fault. Third-party parts carry their maker's warranty.
How we put it right
Our team assesses every claim. Where a manufacturing defect is confirmed we will, at our discretion, repair, replace or rectify the affected item at no additional cost. Repair is always our first remedy.
Not sure whether something is covered? Send us a photograph and we will tell you.
What is not covered
The warranty does not extend to changes that come with use, time or the natural character of the materials:
Warranty conditions
Original purchaser
The warranty applies to the original purchaser at the original delivery address, and cannot be transferred.
Proof of purchase
A claim must be made with your order number or invoice.
Prompt reporting
Tell us about any fault within the 12-month warranty period.
Inspection
We may need to inspect the item at your home or at our workshop before a remedy is confirmed.
Proper care
The item must have been used for its intended purpose and cared for in line with our guidance.
Warranty period
A repair or replacement does not extend or restart the original one-year period.
If something is not right
Simple, hassle-free support in three steps.
1. Contact us
Send our customer care team your order details and photographs of the issue.
2. We assess
Our specialists review the matter promptly and confirm the most suitable solution.
3. We put it right
Where a manufacturing defect is confirmed, we repair, replace or rectify the item at no additional cost.
Caring for your piece
We recommend following the care and maintenance guidance provided with your order. Good care keeps natural materials at their best and helps your furniture last.
Our relationship with our clients extends well beyond delivery.
Whether you need aftercare advice, maintenance guidance or support with your purchase, our team is always available to assist.